What is your shipping time frame?

We ship all in stock orders within 1 business day (Monday - Friday) from when the order is placed. We observe all national holidays and days that USPS is not open and do not ship on weekends. 

What is your cut off for expedited shipping (Overnight, 2 Day)

All orders that are overnight packages the cut off is 7 am PST. Please note that overnight and 2 day are only business days and we do not offer Saturday or Sunday delivery service. We do not ship during weekends so all shipments order on the weekend will be processed on the next business day.

How long does shipping take?

We post estimated transit times on our checkout page so you should see the estimated delivery time for your order.  

How much does shipping cost?

Shipping rates are calculated in real time based on your location and service level selected at checkout.  To get a shipping quote, fill in your info and proceed to checkout and you will be given a rate.

What should I do if my shipment is damaged?

Please keep all packaging that came with your purchase, email us photos of the damage to support@d20collective.com and we will ship you out replacements of whatever is damaged in shipping. Most of our shipments are insured so we do ask for photos so we can apply for insurance.

If I return an item and paid for expedited shipping can I get a refund on shipping? 

Unfortunately, since the fees associated with shipping are non refundable unless the item doesn’t arrive within the set time period or the item is damaged we will not be able to refund you for any expedited shipping costs. We do offer free shipping on all orders if you are unsure if you will like the product. However anything expedited will be at the cost of the buyer and no refundable.

I am missing or got the wrong item what can I do?

Email us at support@d20collective.com with your order number and which item is missing is incorrect. We are human and mistakes do happen, we apologize and will work to rush out a replacement to you as soon as we can. In most cases we will ship the replacement one of our expedited options unless overnight was purchased prior. 

Are VAT and other customs fees included in my shipping fee?

We do not have the ability to calculate and/or pre-charge VAT and other customs fees that your country may or may not charge you. Our international shipping fee is a flat rate fee that only covers the postage to make it to you. Any fees that occur for customs, VAT and other taxes will be the responsibility of the buyer. Please check your local countries rates and requirements to get an idea of what you may owe.

Shipping for Print on Demand Items

Mugs, T-Shirts, Hoodies, and all other clothing are all made with print on demand technology and are not stocked.  Shipping times will be the same as what is listed for your order on checkout however there is a production lead time which can vary from 1-10+ days or more depending on demand (Holiday time periods can be backlogged).  Print on demand items will ship from different warehouse locations depending on the shipping address.  We will ship from a warehouse closest to you.  Print on demand items ship separately from D20 stocked items and will arrive separately. 

Other questions?

Not seeing what you are looking for here? No problem email us at support@d20collective.com.